Jim Marshall, MA

Jim Marshall, MA, is a clinical psychologist, director of the 911 Training Institute and author of The Resilient 911 Professional. Jim is a leading voice in the emergency care industry for mental health and wellness. He is a mental health professional and educates telecommunicators and other first responders in personal stress resilience and mastery of calls involving suicide and mental illness.

He is the co-editor of The Resilient 9-1-1 Professional: A Comprehensive Guide to Surviving & Thriving Together in the 9-1-1 Center. Jim has served on the Editorial Board of the Journal of Emergency Dispatch and as Co-chair of the NENA Working Group that produced the NENA Standard on Acute/Traumatic and Chronic Stress. He also served as the Chair/CEO of the 911 Wellness Foundation, a former non-profit organization that was devoted to fostering the well-being of 9-1-1 professionals through research, education, policy and intervention.

Jim holds a Master of Arts degree in Clinical Psychology from Wheaton College in Illinois and a Bachelor of Arts degree in Psychology from Michigan State University.