Guillermo Fuentes, MBAGuillermo Fuentes, MBA, is Chief Operating Officer with Fitch & Associates. Mr. Fuentes leads the communications and technology practice for the firm. His experience in public safety operations, communications, technology and senior administration is wide ranging. He is a leading expert on the analysis, design, and deployment/risk management for public safety agencies. He supervises statistical and operational analysis, computer modeling and the development of deployment plans as well as major technology purchases and communications center installations for clients. He frequently conducts studies on the feasibility of amalgamating communications call center functions regionally and across service lines. He served as the lead consultant on the Hong Kong (China) Fire Service Department communications project and has played essential roles in a number of the firm’s international consults.
Mr. Fuentes previously served as the Chief Administrative Officer of the Niagara Regional Police Agency, in Ontario, Canada, and prior was Associate Director of EMS for the Niagara Region. In that role, he worked with the firm to design, build and implement a communications center that received NAED accreditation in its first year’s operation. Prior to Niagara, he served as Deputy Director of Operations EMS in Montreal, Canada, supervising 1,100 staff members. He was responsible for operations, communications, support services and scheduling functions.
He earned a Masters in Business Administration, Summa Cum Laude, from Aspen University, Aspen Colo., and is active in the Association of Public Safety Communications Officials (APCO).