Fitch Facts - Community Survey Results: Balancing Goals - The Value of Optimizing Efficiency through Dynamic Deployment

Thank you for participating in our Fitch Facts Community Survey. Here are the results.

If you haven’t already, please click here to register to attend our Pinnacle Webinar about optimizing efficiency through dynamic deployment on Tuesday, Oct. 20 at 1 p.m. Central.

Have you seen recent changes in your call volume?
Increase
27%
About the same
29%
Decrease
33%
Still fluctuating
11%
Are you confident in your ability to forecast demand by:
Geographic distribution
41%
Volume by hour
52%
Volume per shift schedule
50%
Accidents are unpredictable
28%
What approach does your agency take when adopting technology to improve operations?
We stay on the cutting edge
24%
We stay current, but let others try it first
51%
We only invest in well-proven ideas
16%
Isn’t Microsoft Office enough?
9%