Thank you for participating in our Fitch Facts Community Survey. Here are the results.
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Have you seen recent changes in your call volume?
About the same
Are you confident in your ability to forecast demand by:
Volume by hour
Volume per shift schedule
Accidents are unpredictable
What approach does your agency take when adopting technology to improve operations?
We stay on the cutting edge
We stay current, but let others try it first
We only invest in well-proven ideas
Isn’t Microsoft Office enough?