Fitch Facts - Community Survey Results: Balancing Goals - The Value of Optimizing Efficiency through Dynamic Deployment

Thank you for participating in our Fitch Facts Community Survey. Here are the results.

If you haven’t already, please click here to register to attend our Pinnacle Webinar about optimizing efficiency through dynamic deployment on Tuesday, Oct. 20 at 1 p.m. Central.

Have you seen recent changes in your call volume?

Increase
Increase: 27% of votes
About the same
About the same: 29% of votes
Decrease
Decrease: 33% of votes
Still fluctuating
Still fluctuating: 11% of votes

Are you confident in your ability to forecast demand by:

Geographic distribution
Geographic distribution: 41% of votes
Volume by hour
Volume by hour: 52% of votes
Volume per shift schedule
Volume per shift schedule: 50% of votes
Accidents are unpredictable
Accidents are unpredictable: 28% of votes

What approach does your agency take when adopting technology to improve operations?

We stay on the cutting edge
We stay on the cutting edge: 24% of votes
We stay current, but let others try it first
We stay current, but let others try it first: 51% of votes
We only invest in well-proven ideas
We only invest in well-proven ideas: 16% of votes
Isn’t Microsoft Office enough?
Isn’t Microsoft Office enough?: 9% of votes