Monday - July 25 - 8:00 am - 11:45 am
EMS organizations that aren’t rethinking their approach to calls for mental health crises are soon going to find themselves with many questions to answer. We’ve known for years that these calls can be some of the most frustrating situations our clinicians face—they want to do what’s best for the patient, but frequently lack the training and resources to make that happen. Now communities recognize that too, and expect EMS and its public health, public safety, and behavioral health partners to do better.
In this session, experts and innovators in the EMS response to mental health emergencies will share what the new 988 National Suicide Prevention Lifeline means for EMS, how organizations are rethinking their approach to behavioral health crises, and why the old way of doing things just isn’t good enough anymore.
Our expert faculty include Jerry Overton, President of the International Academies of Emergency Dispatch, which creates dispatch protocols used by emergency communications centers around the world; Kate Elkins, MPH, with the NHTSA Office of EMS and National 911 Program; Kelly Cope, chief of the St. Charles County Ambulance District; and Erin Vickery, MBA, EMS Director of Operations at Grady Health System.