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Fitch Facts – Community Survey Results: Balancing Goals – The Value of Optimizing Efficiency through Dynamic Deployment
Thank you for participating in our Fitch Facts Community Survey. Here are the results.
If you haven’t already, please click here to register to attend our Pinnacle Webinar about optimizing efficiency through dynamic deployment on Tuesday, Oct. 20 at 1 p.m. Central.
Have you seen recent changes in your call volume?
Increase
27%
About the same
29%
Decrease
33%
Still fluctuating
11%
Are you confident in your ability to forecast demand by:
Geographic distribution
41%
Volume by hour
52%
Volume per shift schedule
50%
Accidents are unpredictable
28%
What approach does your agency take when adopting technology to improve operations?
We stay on the cutting edge
24%
We stay current, but let others try it first
51%
We only invest in well-proven ideas
16%
Isn’t Microsoft Office enough?
9%
Fitch Facts – Community Survey Results: Understanding Commercial Auto Insurance for EMS Leaders
Thank you for participating in our Fitch Facts Community Survey. Here are the results.
If you haven’t already, please click here to register to attend our Pinnacle Webinar about commercial insurance on Tuesday, September 22 at 1 p.m. Central.
Which three best practices below do you consider most important for your operation?
Patient Securement
50%
Patient lifting/handling
67%
Driver Training
61%
Fatigue Management
39%
Patient Medical Care
61%
The majority of my claims/incidents occur from:
Motor Vehicle Accidents
33%
Patient Drops
6%
Lifting/Straining
44%
Alleged Patient Care Negligence
6%
None of the above
11%
What is the most important characteristic you look for when interviewing a potential driver?
Industry experience
6%
Driver experience
6%
Level of professional certification
0%
Motor vehicle history
65%
None of the above
24%
What is your biggest pain point in managing your operation?
Reimbursements
39%
Recruitment
22%
Retention
17%
Training
22%
Insurance
0%
What type of entity do you operate?
Private for-profit ambulance
18%
Private non-profit ambulance
35%
Police/fire/rescue
12%
Hospital
18%
Non-ambulance entity
0%
None of the Above
18%
How many units do you operate?
1-10
56%
11-25
28%
26-50
17%
51-75
0%
76+
0%
Fitch Facts – Community Survey: Navigating Reimbursement in 2020
Fitch Facts - Community Survey: Navigating Reimbursement in 2020
Fitch Facts – Community Survey Results: Navigating Reimbursement in 2020
What has been your largest decrease in transport volume by Payor Class due to COVID-19?
Medicare
13%
Medicaid
0%
Commercial
22%
Self-pay
13%
About the same across all payors
50%
Have not seen a decrease
0%
Other
3%
How do you currently bill for transport services?
In house billing team
36%
Outsource to professional billing service
55%
Done by hospital or other local third party
9%
Do not bill
0%
Other
0%
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Fitch Facts – Community Survey: COVID-19 Impact Last Quarter
Fitch Facts - Community Survey: COVID-19 Impact Last Quarter
Poll Results — COVID-19 Impact
Thank you for participating in our pre-webinar survey. If you haven’t already, please register to join us at 1 p.m. central on Tuesday, July 21, for our session on Re-imagining EMS and Non-Emergency Medical Transport after COVID-19.
How did COVID-19 impact your business in the past quarter? My business:
Experienced employee shortages
24%
Had to quickly implement new service standards & guidelines
71%
Implemented a more flexible workspace/work from home initiatives
57%
Offered different types of services than we usually do
36%
Experienced a loss of revenue
81%