A Least Cost Approach to Optimizing Non-Emergency Transport Scheduling and Dispatch

Tuesday, June 20, 2023 | 1 p.m. central

Effectively managing and dispatching non-emergency resources is unique and increasingly complex. This presentation reviews the issues facing every highly dynamic operation that combines pre-scheduled transports with inevitable on-demand requests from their initial brokerage through the final billing. The comprehensive list of requirements, focusing on concerns between the call center and the provider vehicle, for efficiently optimizing these calls will be reviewed including how they can be complicated by various levels of provider skill or unique equipment needs. Failure to account for these factors can create last minute staffing shortages that often fail to keep the operation on-time by creating service gaps, use of inappropriate equipment, late arrivals, or expensive overtime costs. At the conclusion of this discussion, this webinar will briefly introduce a potential solution, NETCall, an automation tool that leverages geospatial optimization technology to minimize your operating costs and maximize on-time performance. But regardless of your chosen solution, these are the critical factors that must be addressed.

Sponsored by:

NinthBrain
Ninth Brain is Fitch & Associates’ Education Partner and Host of this webinar.
The Pinnacle Webinar Series is produced in cooperation with Pinnacle Premier Media Partner EMS1.

Meaningful Improvement Using Data

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Identifying Trends in Your Data

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Avoid the 10% Medicare Penalty: Best Practices for EMS Providers Now That Mandatory Cost Reporting is Underway

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Just Culture in Today’s World

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Working with Working Dogs in Public Safety

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What Do Paramedics Want? Examining the 2022 EMS Trend Report

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The Case for Improving Resuscitation Quality

Tuesday, Nov. 15, 2022 | 1 p.m. central

Early, high-quality CPR is the primary determinant of survival for cardiac arrest patients.  High-performing communities are intentional about measuring and continuously improving system performance.  Yet, even the best resourced communities face challenges in resuscitation quality improvement.

 

In this webinar, you’ll learn how Charles County Emergency Services implemented programs to improve 911 Telecommunicator CPR and field provider’s resuscitation competence.  EMS Medical Director Dr. Seaman will also share insights about the staff’s acceptance of the programs as well as operations, clinical and fiscal results.

 

Key takeaways from the session include links to Telecommunicator CPR performance benchmarks and the latest evidence for resuscitation education science.

View the Recording:

Sponsored by:

The Pinnacle Webinar Series is produced in cooperation with Pinnacle Premier Media Partner EMS1.
NinthBrain
Ninth Brain is Fitch & Associates’ Education Partner and Host of this webinar.

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Cases from the Fitch Files

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Beyond Chart Review: Creating a Data-Driven CQI Program

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