Tuesday, June 20, 2023 | 1 p.m. central
Effectively managing and dispatching non-emergency resources is unique and increasingly complex. This presentation reviews the issues facing every highly dynamic operation that combines pre-scheduled transports with inevitable on-demand requests from their initial brokerage through the final billing. The comprehensive list of requirements, focusing on concerns between the call center and the provider vehicle, for efficiently optimizing these calls will be reviewed including how they can be complicated by various levels of provider skill or unique equipment needs. Failure to account for these factors can create last minute staffing shortages that often fail to keep the operation on-time by creating service gaps, use of inappropriate equipment, late arrivals, or expensive overtime costs. At the conclusion of this discussion, this webinar will briefly introduce a potential solution, NETCall, an automation tool that leverages geospatial optimization technology to minimize your operating costs and maximize on-time performance. But regardless of your chosen solution, these are the critical factors that must be addressed.