NETWORKING OPPORTUNITIES FOR PINNACLE POWER SEMINAR ATTENDEES

Sunday, July 25 & Monday, July 26   |    6:45 P.M.

The networking at Pinnacle is consistently hailed as unmatched. If you’re looking for old friends or seeking new ones, this is a great opportunity to connect. Join faculty and colleagues in the hotel pub for a pint before gathering your own small group for dinner.

THE HUMAN SIDE OF DEPLOYMENT, SCHEDULING AND FIELD OPERATIONS

Facilitated by Guillermo Fuentes and Mike Taigman

MONDAY, JULY 26    |    8:00 A.M. – 11:45 A.M

EMS organizations, regardless of size or service type, all have the same mandate: to get the right help to each patient, reliably and expeditiously. Over time, managers have learned to use technology to make complex system status decisions, match resources to demand and achieve response time reliability as economically as feasible. But what of the human cost? A frequent—and often fair—criticism of advanced deployment strategies is that the more efficient the system, the less enjoyable the workplace can be … for both field personnel and leaders. Join two highly regarded experts in high-performance EMS operations who are advocates for sophisticated deployment management—and also strong proponents for employee satisfaction and engagement. You’ll discover:

• Advantages and trade-offs of advanced deployment
• Why good communication is so critical to staff understanding and commitment
• How to include field staff in development of scheduling and deployment posts
• Ways to creatively address crew comfort, posting-friendly vehicle design and other “human factors” in deployed systems
• How to better distribute workload
• When (and where) it’s smart to sacrifice efficiency so that field responders can be at their best

Only $125 if you register before June 25 (a savings of $50)

THE ASSOCIATION OF CRITICAL CARE TRANSPORT (ACCT) ANNUAL MEMBERSHIP MEETING

MONDAY, JULY 26   |    8:00 A.M. - 4:45 P.M.

Consisting of leading air and ground medical transport providers, ACCT is working to improve the operating and clinical standards of medical transport. Members must contact ACCT directly for registration.

INNOVATIVE FLEET MANAGEMENT

Facilitated by Bill Vidacovich

MONDAY, JULY 26    |    8:00 A.M. – 11:45 A.M

What system component is essential for reaching patients in need, second only to personnel in expense, and critical to achieving the EMS mission, yet not always treated as a top consideration? Your fleet, of course. But EMS systems nationwide face unprecedented vehicle challenges in the months ahead. Changing regulations will disrupt operations as trusted chassis become unavailable or difficult to procure. Fuel prices and the economy will change future purchasing decisions. How can your organization strategically—and cost effectively—manage your fleet? Instructor, Bill Vidacovich, vice president of fleet for Acadian Ambulance, is responsible for more than 300 vehicles. Join him for an informative and pragmatic workshop that will guide you through turbulent times. You’ll learn:

• What to consider when developing ambulance specifications
• The realities of new federal regulations and what they mean for your favorite chassis
• How to make your ambulance procurement meet your needs and the facts about customization versus stock
• How to choose a vendor who meets your needs
• When it makes sense to remount (and when it doesn’t)
• Short-term tactics and long-term strategies to successfully ride out the recession and position your agency for the future
• How to calculate the ROI on preventative maintenance to reduce failure rates
• What to know about making your fleet more green (good and bad)
• How to engage field personnel to improve fleet performance

Only $125 if you register before June 25 (a savings of $50).

SURVIVAL TACTICS FOR A FINANCIAL FIRESTORM

Facilitated by Mike Ragone, Tom Somers and Bruce Evans

MONDAY, JULY 26   |   1:00 P.M. - 4:45 P.M.

Tax revenue is down, budgets are tighter than ever and emergency services leaders are having to make some of the toughest decisions of their careers. How do you separate essential from nice-to-have services? If resources need to be scaled down, how do you make sure you eliminate an engine company or ambulance in the way that makes the least possible impact? Hear a candid discussion about making the best of a bad situation. You’ll learn:

• How tough choices are being made in departments of every size, from selected case studies from around the country
• How analyzing services and resources can assist in key decisions to scale back with the least amount of harm (and how technology can sometimes help)
• How to be proactive in creating cost savings before the ax drops
• Key considerations and talking points for making a business case to community leaders

Only $125 if you register before June 25 (a savings of $50).

HR BEST PRACTICES: A STRATEGIC APPROACH TO MANAGING YOUR MOST IMPORTANT ASSET

Facilitated by Roberta Jackson

MONDAY, JULY 26   |   1:00 P.M. - 4:45 P.M.
CO-SPONSORED BY NINTH BRAIN AND AVESTA

Personnel represent the largest single cost to an organization. They are the core of service delivery and your face to the community. The cost of retaining them is a fraction of what it costs to replace them. Effective HR includes recruitment and hiring, benefits and salary management, legal considerations, performance management, employee engagement and retention. The majority of EMS organizations barely scratch the surface of truly strategic HR management. Join one of the leading HR experts in EMS for an eye-opening workshop that will transform your understanding of this core organizational focus. You'll learn:

• What a best practice HR department should look like (including benchmarks for evaluating your department)
• How to find or develop model personnel policies—and how to use them
• New legal considerations for HR—plus often-overlooked old ones
• Proven ways to improve recruitment, hiring and retention
• Methods to design performance appraisals and bonus programs that actually get results
• How to manage on-the-job injuries, sexual harassment, FMLA, attrition and other potentially costly concerns

Only $125 if you register before June 25 (a savings of $50).