Thursday Aug 10
1:15 p.m. - 2:15 p.m.
More than 15 years ago, the Institute of Medicine defined high-quality care as doing the right thing (delivering the healthcare services that are truly needed), at the right time (when a patient needs them), and in the right way (using appropriate tests or procedures).
But strange things happened along the path toward improving EMS quality. What began as a drive to help patients was twisted to be more about judging and dismissing caregivers, rather than recognizing and developing them into better providers.
Ed Racht, MD, AMR’s Chief Medical Officer, and Mike Taigman, Improvement Guide for FirstWatch, two of the nation’s leading experts on quality improvement, will entertain and enlighten as they share how to prevent this phenomenon in your organization and make sure your quality programs are truly focused on quality.
Sponsored by Markel