August 7 – 11, 2017
BOCA RATON RESORT
BOCA RATON, FLORIDA

Program

Pinnacle engages attendees with no-holds-barred exploration of the most relevant topics in the changing world of EMS. You’ll receive up-to-the-minute information, insight into emerging trends, and real-world tools you can use to get results in your organization.

Schedule at a Glance

Programs with Steve Knight, PhD

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  • PINNACLE POWER SEMINARS

    Tuesday, August 8
    8:00 a.m. - 11:45 a.m.

    PINNACLE POWER SEMINARS

    SCHOOL FOR FIRE AND EMS RADICALS

    VIEW DESCRIPTION

    Anyone who wants to bring about change has to be ready to break the rules. But in emergency services, that can be really difficult. The art of rocking the boat, while staying in it, is something that no one has been able, or willing, to teach you—until now.

    This session will outline key issues, strategies, and successes to help you change culture, operational capabilities, and employee engagement and move your agency from where it is now to where it needs to be.

    You will learn:

    • The latest thinking on operational and practical changes related to stations, staffing, scheduling, and regionalization
    • How to develop station-based community engagement plans
    • When to use technology to improve capacity and outcomes
    • How to move colleagues from change resistant to change resilient
    • Where and how to find the support and money to fund change strategies  

    Steve Knight, PhD, is the Fire Service Practice Lead at Fitch & Associates and a former Assistant Chief of the St. Petersburg, Florida, Fire Department, and Mike Myers is Fire Chief of Portland, Oregon, Fire & Rescue and former Chief in Las Vegas, Nevada.


  • MAIN CONFERENCE

    Wednesday, August 9
    2:45 p.m. - 3:45 p.m.

    MAIN CONFERENCE

    ALIGNING INTERESTS: IS NOW THE TIME FOR STRATEGIC REGIONAL ORGANIZATIONS (SROS)?

    VIEW DESCRIPTION

    Agencies are realizing the difficulty of going at it alone in an increasingly competitive environment. With this backdrop, there is growing interest in the concept of Strategic Regional Organizations (SROs) as a transformative pathway to sustainability and to enhance performance. 

    What then is an SRO?

    • Strategic: two or more significant providers look to build the economies of scale necessary to support the infrastructure to be successful.
    • Regional: comprised of complementary organizations to organize geographies and populations to redefine the markets in which they compete. 
    • Organization: Formal structures which take many different forms depending on the goals of the parties involved. They do not necessarily compromise independence but foster interdependence and sustainability. 

    EMS agencies’ motivations for considering an SRO often include expanding geographic service areas, improving operational effectiveness, integrating another struggling service, and improving financial sustainability. To be successful, SROs have to address obstacles including incompatible cultures, mistrust, shared governance and concerns about both transitions plans and exit strategies if the initiative is not successful.

    Christine Zalar, MA, Founding Partner at Fitch & Associates, will outline necessary elements for a successful healthcare SRO. Steve Knight, PhD, Senior Associate at Fitch & Associates, will describe how EMS and fire agencies can implement this emerging trend.


  • BONUS SESSIONS
  • SPECIAL MEETINGS & EVENTS

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