August 7 – 11, 2017
BOCA RATON RESORT
BOCA RATON, FLORIDA

Program

Pinnacle engages attendees with no-holds-barred exploration of the most relevant topics in the changing world of EMS. You’ll receive up-to-the-minute information, insight into emerging trends, and real-world tools you can use to get results in your organization.

Schedule at a Glance

Programs with Krista Haugen

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  • PINNACLE POWER SEMINARS

    Monday, August 7
    1:00 p.m. - 4:45 p.m.

    PINNACLE POWER SEMINARS

    WHAT ICS DOESN’T TEACH LEADERS ABOUT LARGE-SCALE INCIDENTS: RISK, OPERATIONS, RECOVERY AND RESILIENCE

    VIEW DESCRIPTION

    Incident management and crisis response are critical functions that span all public safety service missions. A successful response depends on much more than our on-scene actions during the incident. Preparation for large-scale incidents, including risk analysis, development of interagency and stakeholder relationships and improving mission proficiency, requires deliberate actions before, during and after the event.

    Many critical incidents grow rapidly and exponentially and demand skills not practiced during routine responses, such as engaging with public officials and media, deploying a robust liaison network, managing numerous information requests, increasing logistics management capabilities and understanding and effectively employing surge forces.

    In this session, we’ll discuss best practices for addressing each of those topics as well as how to create effective mechanisms to care for your people before, during and after the event.

    Bruce Moeller, PhD, a Senior Associate with Fitch & Associates, is the former Director of Public Safety in Pinellas County, Florida; Todd Sheridan is an Operations Director of a major EMS system in New Jersey; Krista Haugen is the Director of the Survivors Network; and Jim Marshall, MA, is a certified therapist and Director of the 911 Training Institute.


  • MAIN CONFERENCE

    Wednesday, August 9
    10:45 a.m. - 11:45 a.m.

    MAIN CONFERENCE

    STRATEGIES FOR REBUILDING CAREGIVER CAREERS

    VIEW DESCRIPTION

    Most EMS agency leaders are significantly challenged to understand and provide effective mental health care to their healthcare providers. Building over time, EMTs and paramedics face emotionally charged situations that can impact their professional and personal lives in ways that are hard for others to comprehend.

    Coping mechanisms in EMS vary widely, and research has shown that conventional employee assistance programs often miss the mark. Improving mental wellness and handling substance abuse issues and suicide in the public safety setting have received much more attention in recent years—but the conversations often fail to include solutions. In this session, leading experts in the field will present effective strategies and therapies that can be employed to encourage caregivers to become more resilient.

    Jim Marshall, MA, is a certified therapist and the Director of the 911 Training Institute; Krista Haugen is the Director of the Survivors Network for the Air Medical Community.


  • BONUS SESSIONS
  • SPECIAL MEETINGS & EVENTS

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